Global CPG Manufacturer
Client
Created a strategic plan and integrated data framework strategy to guide the development of a knowledge management ecosystem for a global CPG manufacturer to circumvent duplication and employee churn expenditures. Responsible for the strategy and development of an internal artifact value system, knowledge input portals for employees, and integration of internal social media insights to enable evolving learning for the knowledge system. Built stakeholder value and governance strategy that was accepted across departments within the company, including finance, operations, IT, marketing, and procurement. Governance of the stakeholders was enabled by a steering committee and overseen by the CEO.
The result
Effective decision support and infrastructure plan with execution to support thedevelopment and management of a global knowledge management system to solve a US$522 million annual expenditure. Designed and executed global structure to operationalizeand manage the global system which resulted in corporate savings via employee retention ofUS $47m in the first eighteen months after implementation.
The biggest challenge was that Arguzo was not utilizing technology properly. Too much of the work was still being recorded manually, which meant that the numbers took a long time to note down and then to be analyzed. Live data was also not available and decisions can only be made after all the required data and been received. This was holding Arguzo back; they knew they could corner more of the market if they had the ability to be more mobile. The work addressed three critical issues for Pharm Ltd.:
The solution WP consulting came up with combined cutting edge technology with real world practicality. Everyone knew that the systems had to be updated, the real challenge was updating them without disrupting the whole organization in a negative way. The solution was to introduce proper workload management done through computers, while providing mobile platforms to the stakeholders.
3box. Culture and different internal policies all have a significant impact on employee retention and engagement. This extremely important for growing businesses and start-ups. For sustainable growth, a big-picture strategy managed by HR professionals or service providers will be key. This allowed the workers to be involved in the job instead of feeling like they had been made redundant by technology.